Last updated 31 August 2026
These terms govern your use of the AtomSearch website, the AtomSearch applications for supported commerce platforms, and the AtomSearch API. By installing the app, calling the API, or accepting a beta invitation, you agree to them.
We have tried to write these in plain English. Where a clause exists to protect us, we have said so rather than burying it.
1. Who you are contracting with
“AtomSearch”, “we” and “us” mean the company operating the AtomSearch service. “You” means the business using it. These terms are between businesses; they are not consumer terms, and the shoppers who use search on your storefront are your customers, not ours.
2. The service
AtomSearch provides search and product discovery for commerce catalogues, delivered through platform applications and a REST API. What is included depends on your plan and, during beta, on what we have actually built at the time.
The service changes as we improve it — relevance weighting, synonym handling and ranking behaviour may all shift between releases. We will not treat an improvement in result quality as a breaking change, because if we did we could never improve anything. We will give reasonable notice before changing the API in a way that would break an existing integration.
3. Beta
While the service is in beta, it is provided with sponsored credits and without charge unless we have agreed otherwise in writing with you. In exchange we ask for feedback, and we may use anonymised, aggregated observations from your usage to improve the service.
Beta means beta. There is no uptime commitment, features may be withdrawn, and things will occasionally break. We will tell you when they do. If beta stops working for you, you can leave at any time and we will help you disconnect cleanly.
4. Your account and your data
You are responsible for keeping your credentials and API keys secure, and for everything done through your account. Tell us promptly if you think a key has been exposed and we will rotate it.
Your catalogue data and your query logs remain yours. We process them to provide the service, and we describe exactly how in the privacy and data notice. We do not sell them, and we do not use one customer’s catalogue to give a competitor better results.
We may use aggregate, de-identified patterns — how people phrase queries, and where retrieval fails — to improve the service for everyone.
5. Acceptable use
Do not use the service to break the law, infringe someone’s rights, or index content you have no right to index. Do not attempt to extract our models, reverse-engineer the ranking system, or use the API to build a competing retrieval product. Do not deliberately overload the service; if you need higher limits, ask and we will usually say yes.
6. Fees
Outside beta, fees are as set out in your plan. We will give at least 30 days’ notice before a price change takes effect for you. Fees are exclusive of VAT and other taxes, which are your responsibility where applicable.
7. Intellectual property
We own the service, the software, the models, and everything we have built. You own your catalogue, your content, and your brand. Neither of us gets rights in the other’s material beyond what is needed to make the service work.
If you give us feedback, we may use it to improve the service without owing you anything for it. We may name you as a customer only with your written permission.
8. Availability and support
Outside beta, availability commitments are set out in your plan. During beta there are none, though in practice you will have a direct line to the engineers and we will tell you about incidents rather than waiting to be asked.
9. Warranties and liability
We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided as-is: we do not warrant that results will be correct for every query, that the service will be uninterrupted, or that it will increase your revenue.
Neither of us is liable for indirect or consequential loss, or for loss of profit, revenue, or goodwill. Our total liability in any twelve-month period is limited to the fees you paid us in that period — which during beta will usually be nothing. Nothing here limits liability for death, personal injury, fraud, or anything else that cannot lawfully be limited.
10. Ending it
You can stop using the service at any time by uninstalling the app or ceasing to call the API. We can suspend or end your access if you materially breach these terms, or if we stop offering the service — in which case we will give you as much notice as we reasonably can.
On termination we delete your catalogue data and query logs within 30 days, except where we must keep something to meet a legal obligation. Ask and we will confirm when it is gone.
11. Changes to these terms
We may update these terms. If a change materially affects you, we will tell you before it takes effect. The date at the top of this page always reflects the current version.
12. Law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about any of this: hello@atomsearch.io.